CSF’s Life of the Case^TM Review and Analysis Model has proven effective in conducting assessments of human services programs and promoting organizational redesign. 

Our staff of experienced child support and child welfare  consultants work collaboratively with key program stakeholders to build high-level workflows that articulate  the life of a typical case in the current delivery system.  

The Life of the Case^TM model focuses on working with subject matter experts in small groups to:

	Walk through each major functional area in the life of a case
	Verify and finalize detailed workflows that graphically illustrate the work
	Target critical activities, decision points, time frames and hand-offs to meet program goals and objectives
	Evaluate program structure, service delivery, and performance against the service mission and desired outcomes for the program
CSF’s approach recognizes that the workflow analysis forms the linchpin upon which many program improvement recommendations are dependent.   Types of Services and Products
	Life of the CaseTM Workflow
	Performance Dashboard
	Policy and Procedure Revisions
	Critical Control Points
	Curriculum Development
	Life of the CaseTM Desk Aids, including Quality Practice Guides and Quick Navigation Guides